FAQ

1.Are you a trade company or a manufacture factory of the Point of Sale hardware?

Yuone is a professional supplier of POS hardware in China, have its own factory to manufacture the POS machine, and also cooperate factory for other POS peripherals. We are aiming to become one-stop of professional hardware purchasing

2.What barcode scanner does Yuone supplying?

Yuone supplying the 1D & 2D barcode scanner, it can be handheld type or the desktop one. No matter what kind of barcode scanner you want, we all have, more details, contact Yuone sales team.

3.What is the process of customized logo on the EPOS systems?

Normally if you need to customize the logo on the epos system, here are many steps:

1. Let know the model of POS hardware you need to customize logo with Yuone sales team

2. Logo document in PSD, AI, CDR format.

3. Confirm

4. Goods shipment.

4.What is the warranty?

1 year warranty

5.May I order sample of the touch screen monitor display?

Yes, Yuone accept sample order even 1 unit, so that you can place sample order of the touch screen LCD monitor display. But if you need to customize, it will have the MOQ for it.

6.Which touch screen LCD monitor is popular?

As our experienced, the 15inch capacitive 10 point touch screen is the most popular to use in the market.

7.What sizes of touch screen monitor does Yuone supply?

Yuone supplies the 9.7inch, 15inch, 17.3inch touch screen monitor for the POS systems, you can select the right size to match your Epos system.

8.How can I pay for my POS order?

Yuone accepts T/T, Western Union, Money Gram or PayPal payment terms, you can select the convenient one to arrange the payment.

9.Will you provide SDK of the Android POS to me?

Yes, we will provide the free SDK of the Android POS after you placed order.

10.What should I do if the POS machine with the bad quality after delivered?

Normally, client receive the goods, should do below things to ensure your right for asking the after-sales service.

1. Take picture or videos once goods delivered, need to check if the package damanged or not. If it is damaged, need to reflect to our sales team first.

2. Open the carton and check the quality of POS products in good condition or not, remember to take pictures or videos

3. Show Yuone sales team for the videos or pictures

4. Help to do some tests according to Yuone sales team guideness to find out reason

5. Yuone provide the solution to the issue.

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